FAQ
At Head Neck and Spine Physio, we understand that you may have questions about our services, treatments, and what to expect during your visit. Below are answers to some of the most commonly asked questions. If you don’t find what you’re looking for, feel free to contact us directly. We’re here to help!
General Questions
We treat a wide range of musculoskeletal conditions, including headaches, migraines, neck and back pain, sports injuries, and chronic pain. Our specialised expertise in headache and migraine treatment sets us apart, but we also offer comprehensive care for all musculoskeletal issues.
No, you don’t need a referral to see a physiotherapist at Head Neck and Spine Physio. However, some private health insurance providers may require a referral for rebate purposes, so it’s best to check with your provider.
During your first visit, we will conduct a thorough assessment to understand your condition and medical history. This includes a physical examination and a discussion about your symptoms and goals. Based on this assessment, we will develop a personalised treatment plan tailored to your needs.
Initial appointments typically last around 45 minutes, while follow-up appointments are usually 30 minutes, depending on the treatment required.
Wear comfortable clothing that allows for easy movement. Depending on the area being treated, you may need to partially undress, so wear something that you feel comfortable in.
Treatment and Services
The Watson Headache® Approach is a specialised method for treating headaches and migraines. It focuses on identifying and treating dysfunction in the upper cervical spine, which can be a primary source of headache and migraine pain. Our lead therapist, Mat, is a Level 3 Watson Headache® Certified practitioner, ensuring you receive expert care.
The number of sessions required varies depending on the individual and the condition being treated. During your initial consultation, we will provide an estimated treatment plan and discuss the expected duration of your therapy.
Yes, we offer specialised rehabilitation programs for sports injuries. Our approach focuses on tailored care that promotes recovery and prevents re-injury, ensuring you can return to your sport at peak performance.
Absolutely. We provide comprehensive treatment plans for managing chronic pain, focusing on both immediate relief and long-term solutions. Our hands-on techniques and personalised exercise prescriptions aim to reduce pain and improve function.
We use a variety of manual therapy techniques, including joint mobilisation, soft tissue massage, and specific manual techniques for headache and migraine treatment. These hands-on methods are designed to alleviate pain and improve mobility.
Payment and Insurance
Yes, we accept most private health insurance plans. Please bring your insurance details to your appointment, and we can process your claim on the spot through HICAPS.
We accept cash, EFTPOS, and major credit cards (Visa, MasterCard). Payment is required at the time of service.
Certain physiotherapy services may be covered by Medicare under the Chronic Disease Management (CDM) plan. Please consult your GP to determine if you are eligible for this program. This is typically referred to as an EPC or Care plan.
Yes, we offer discounted rates for seniors and students. There may also be discounted rates for some partnered private healthcare funds such as Bupa. Please speak to us to get more information on pricing.
Patient Experience
You can book an appointment online through our booking system or call our clinic directly at 0423325884. Our friendly staff will assist you in scheduling a convenient time for your visit.
We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to offer the appointment slot to other patients in need. A cancellation fee may apply for late cancellations or no-shows.
We strive to ensure continuity of care, so you will typically see the same physiotherapist for each appointment. If your regular therapist is unavailable, we will arrange for another qualified therapist to continue your treatment.
Please bring any relevant medical records, imaging results (such as X-rays or MRIs), and a list of current medications. This information helps us in conducting a thorough assessment and developing an effective treatment plan.
Yes, you are welcome to bring a family member or friend for support during your appointment. If you need assistance or have special requirements, please let us know in advance.
Health and Wellness
Yes, part of our comprehensive care includes providing advice on exercises and strategies to prevent injury and promote overall wellness. We tailor these recommendations to your specific needs and goals.
Absolutely. Physiotherapy can be highly effective in addressing posture-related problems. We will assess your posture and provide targeted treatments and exercises to improve alignment and reduce discomfort.
The optimal frequency of exercise varies depending on individual health goals and conditions. During your treatment, we will provide personalised exercise recommendations that align with your overall wellness plan.
Physiotherapy plays a crucial role in post-surgical recovery by helping to restore function, reduce pain, and prevent complications. We work closely with your surgical team to develop a rehabilitation plan that supports your recovery.
Yes, all our treatments are grounded in the latest research and evidence-based practices. We continually update our methods to ensure you receive the most effective care.
Miscellaneous
Miscellaneous
We are conveniently located in the Gold Coast area. For detailed directions and a map, please visit our contact page.
Yes, we have ample parking available on-site for our patients. If you have any specific parking requirements, please let us know when you book your appointment.
If you have any additional questions or concerns, please don’t hesitate to contact us. Our team is here to assist you and provide the information you need.
Yes, physiotherapy can be highly effective in treating and managing work-related injuries. We provide personalised treatment plans that address your specific condition and help you return to work safely.
Our clinic stands out due to our specialised expertise in headache and migraine treatment, our hands-on approach, and our commitment to personalised care and patient empowerment. We prioritise your long-term health and well-being through evidence-based treatments and patient education.
We ensure the highest quality of care by continuously updating our skills through professional development, using the latest evidence-based practices, and maintaining a patient-centred approach. Our team is dedicated to delivering exceptional care that meets your unique needs.
Thank you for considering Head Neck and Spine Physio for your physiotherapy needs.
We are committed to providing you with the highest standard of care and helping you achieve lasting relief and improved well-being. For more information or to book an appointment, please contact us.
